FAQ
Welcome to Gfasun! We've compiled answers to our most common questions below to help you have the best possible shopping experience. If you can't find the answer you're looking for, please don't hesitate to contact our customer service team.
Ordering & Payment
1. What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover) as well as secure digital wallets like PayPal, Apple Pay, and Google Pay.
2. Is my payment information secure?
Absolutely. Our website uses Secure Sockets Layer (SSL) encryption to protect your personal and payment information. We are fully PCI compliant and do not store your credit card details on our servers.
3. When will my credit card be charged?
Your payment method will be charged for the full amount of your order at the time your order is placed.
4. Can I cancel my order?
Yes, orders can be canceled for a full refund if the request is made within 24 hours of purchase. If an order has already shipped, it cannot be canceled and will be subject to our standard return policy. Please see our Return & Refund Policy for more details.
Shipping & Delivery
1. Where do you ship to?
We currently ship to addresses within the United States and United Arab Emirates. We are unable to ship to P.O. Boxes, or APO/FPO/DPO addresses at this time.
2. How much does shipping cost?
We are happy to offer free standard shipping on all orders.
3. How long will it take to receive my order?
Total delivery time is a combination of processing and transit time.
-
Order Processing: 1-3 business days.
-
Shipping Transit: 6-12 business days. You can typically expect your order to arrive within 7 to 15 business days from the time of purchase.
4. How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor its progress.
5. What is "Curbside Delivery"?
Curbside delivery is our standard shipping method for furniture. The delivery driver will bring the package to the curb at the end of your driveway. You will be responsible for bringing the item into your home, so we recommend having help available for larger items.
6. What should I do if my order arrives damaged?
Please inspect your order upon arrival and report any damage to us within 48 hours. Contact us at info@gfasun.com with your order number and photos of the damage so we can make it right. For more details, please see our Shipping Policy.
Products & Care
Do your products require assembly?
Some of our products require assembly to ensure they ship safely. All necessary hardware and a detailed instruction manual are included in the box. You can also find a digital copy of the assembly manual on the relevant product page on our website.
2. How do I care for my new furniture?
Proper care will ensure your furniture lasts for years. We have created a detailed guide with instructions for specific materials. Please visit our Care & Instructions.
3. What is your warranty policy?
We stand behind our products with a 1-Year Limited Warranty that covers defects in materials and workmanship. For full details on what is covered, please review our Warranty & Replacement Page.
Returns & Exchanges
What is your return policy?
We accept returns on eligible items within 30 days of delivery. Items must be in unused, like-new condition and in their original packaging.
2. Who pays for return shipping?
For standard returns (non-defective items), the customer is responsible for return shipping costs. Gfasun.com will cover all shipping costs for items that are confirmed to be damaged or defective.
3. Do you charge a restocking fee?
Yes, a restocking fee of 20% applies to all standard (non-defective) returns. This fee is waived for items being returned due to damage or defect.
4. How do I exchange an item?
We do not offer direct exchanges. The fastest and easiest way to get a different item is to return your original purchase for a refund and place a new, separate order. Please see our Return & Refund Policy for complete details.